Science and Arts to say ‘NO’ positively


Do not preach, only suggest. Little extras like giving more than the minimum information requested, making helpful suggestions create a goodwill with audience. Compassion, positivity, no ego and care for everyone – can create such a relationship with receiver that always gives communicator the leading position. Invite further queries, encourage them to contact you.




A ‘No’ hurts the relationship. Keep the compassion. My core job is to assist, to solve the problem. We exist to make things happen. But sometimes a ‘No’ can’t be avoided.

Bad news and message usually in Indirect order. Explanations first, always. Bad news received more positively when followed by explanations. Also a very human reason behind it is he or she will think next step as soon as they hear ‘no’.



The proper way of saying No is – B.I.L.L, Big Idea Little Letter. This structure is like below-
PERT – Pleasant, equivocal, relevant, Transitional. The opening is the Cushion Statement.
The second part must give the reason. It is the intermediate part that comes before No.

They say ‘NO’ clearly and positively. Make sure your customer does not leave with hope in his or her mind.
Next issue is to establish goodwill. Try to fix the damaged relationship.
Closing – Forward looking. Tell the reader that this relationship will go on.



But I have to extra careful with direct/indirect superiors. Never refuse them directly, talk with them. If hate to refuse an indirect superior then meet/call and have a discussion, but first talk to your own boss. And always try to talk in person; it is always easier and more friendly that way.

 “You need power only when you want to do something harmful, otherwise love is enough to get everything done” – Charlie Chaplin
Non verbal communication especially body language is vital for effecting communication. Communication is the transfer of emotion. The most powerful, the most universal and the most implicative body language is – smile.

Comments

Post a Comment

Popular posts from this blog

Criteria and Courtesy in Effective Business Communication

Image
Managers don’t get salary, they ‘earn’ money. It is my money, I earn for entrepreneur. I share big part of my profit with them because they took bigger risks with investments. This is the new generation mindset for managers that develops ownership towards company. This leads to effective business communication. Save the reader’s time. Write organized, short paragraph and list options/opportunities.  Criteria of effective message are – 100% clarity Short and precise All the reader’s questions are answered The facts and information are accurate Free from sentence level errors Do not waste reader’s time with unnecessary notations. Be optimistic and avoid negative terms.   Own your work. Anticipate the problem. Read between the lines. Focus the problem you are trying to solve. Another feature to get success in this regard is to develop warmth and goodwill with audience. This means building relationship with good intentions. So, courtesy in com
Read more

Communication Development and Audiences

Image
This article is built up based on advanced scopes of interpersonal skills. The informal communication network- generally referred as Grapevine is a key aspect of official communication. It can’t be abolished. In fact, it is one of the primary responsibilities of a manager to make it no excessive.  Negative mindsets can call it office politics, but controlling Grapevine is another important critical property of a manager. I must not resist it and must observe the social fabrics to use it for my opportunity. Doing only job description is “non-termination” criteria. For promotion, I need extra critical skills. Today I learnt from an important news report, which was presented about Pichai Sundararajan, better known as Sundar Pichai, is a technology executive who is now Chief Executive Officer of Google Inc. And the key behind his success is – navigating company politics. At Google there are many engineers at the highest peak of technical knowledge. But the reporter says, i
Read more

Conditions of writing effective messages on ‘Positive News’ and ‘Daily Routine Queries’

Image
The most important word in entire world is – “Me”. For any effective message the first criteria is to ensure, ‘what will I give to receiver?’ Look at things from the audience’s point of view. Emphasis on what the audience wants to know. Repeating the audiences’ interest is another technique to keep them attracted into the message. And make the audience feel important. This mindset is named as the ‘You attitude’. Problem is, I always think about myself only. But for effective communication I have to think about others. I have to respect people. The process of communication begins with planning. I have to determine the object and predict my reader’s reaction. If positive and natural news then I have use direct sentences or else I should use indirect ones. To improve effective message, first I have to ensure if improvement is really needed or not. B.I.F – Big Idea first, is the basic structure for writing good news and routine message. Opening: Give the news first.
Read more