Science and Arts to say ‘NO’ positively


Do not preach, only suggest. Little extras like giving more than the minimum information requested, making helpful suggestions create a goodwill with audience. Compassion, positivity, no ego and care for everyone – can create such a relationship with receiver that always gives communicator the leading position. Invite further queries, encourage them to contact you.




A ‘No’ hurts the relationship. Keep the compassion. My core job is to assist, to solve the problem. We exist to make things happen. But sometimes a ‘No’ can’t be avoided.

Bad news and message usually in Indirect order. Explanations first, always. Bad news received more positively when followed by explanations. Also a very human reason behind it is he or she will think next step as soon as they hear ‘no’.



The proper way of saying No is – B.I.L.L, Big Idea Little Letter. This structure is like below-
PERT – Pleasant, equivocal, relevant, Transitional. The opening is the Cushion Statement.
The second part must give the reason. It is the intermediate part that comes before No.

They say ‘NO’ clearly and positively. Make sure your customer does not leave with hope in his or her mind.
Next issue is to establish goodwill. Try to fix the damaged relationship.
Closing – Forward looking. Tell the reader that this relationship will go on.



But I have to extra careful with direct/indirect superiors. Never refuse them directly, talk with them. If hate to refuse an indirect superior then meet/call and have a discussion, but first talk to your own boss. And always try to talk in person; it is always easier and more friendly that way.

 “You need power only when you want to do something harmful, otherwise love is enough to get everything done” – Charlie Chaplin
Non verbal communication especially body language is vital for effecting communication. Communication is the transfer of emotion. The most powerful, the most universal and the most implicative body language is – smile.

Comments

Post a Comment

Popular posts from this blog

Criteria and Courtesy in Effective Business Communication

Image
Managers don’t get salary, they ‘earn’ money. It is my money, I earn for entrepreneur. I share big part of my profit with them because they took bigger risks with investments. This is the new generation mindset for managers that develops ownership towards company. This leads to effective business communication. Save the reader’s time. Write organized, short paragraph and list options/opportunities.  Criteria of effective message are – 100% clarity Short and precise All the reader’s questions are answered The facts and information are accurate Free from sentence level errors Do not waste reader’s time with unnecessary notations. Be optimistic and avoid negative terms.   Own your work. Anticipate the problem. Read between the lines. Focus the problem you are trying to solve. Another feature to get success in this regard is to develop warmth and goodwill with audience. This means building relationship with good intentions. So, courte...
Read more

Conditions of writing effective messages on ‘Positive News’ and ‘Daily Routine Queries’

Image
The most important word in entire world is – “Me”. For any effective message the first criteria is to ensure, ‘what will I give to receiver?’ Look at things from the audience’s point of view. Emphasis on what the audience wants to know. Repeating the audiences’ interest is another technique to keep them attracted into the message. And make the audience feel important. This mindset is named as the ‘You attitude’. Problem is, I always think about myself only. But for effective communication I have to think about others. I have to respect people. The process of communication begins with planning. I have to determine the object and predict my reader’s reaction. If positive and natural news then I have use direct sentences or else I should use indirect ones. To improve effective message, first I have to ensure if improvement is really needed or not. B.I.F – Big Idea first, is the basic structure for writing good news and routine message. Opening: Give the news first....
Read more

Conditions Persuasive Message and presentation

Image
It is often “how you looked” when you said it, not what you actually said matters. Conditions of presentablity are – ·          Dress well ·          Smell good ·          Look clean o    Shave always o    Comb Always o    Clean your shoes please I need to start your morning fresh. Every time I go outside, I must follow these rules. I need to look like a CEO. Mindset is the key. God sends food to office. I go office to collect that. It’s a holy place and I am lucky to have a place to go at morning. So must maintain the attire. Persuasive power is permanent. Relationship rules are same for every cases, no matter for wife, girlfriend, colleagues or customers. Because, they the fundamental point is human mind. 2300 years old wisdom from Aristotle mentions the three points for persuasion – Logos (“You” attitude), Ethos (...
Read more